Because Pure Innergy™ body & skincare products are of the HIGHEST quality and hand-made in small batches, with 100% natural & earth-based ingredients, your product color, texture, & shelf life may vary.

As with most of our products, a little goes a long way. However, using & replacing your products regularly, instead of having it go bad & waste before you're able to use it up, is to your advantage.

Shelf life will average 6 - 12 months when stored away from direct heat. Some products may last longer. To help your product last even longer, you may choose to store it in the fridge.


Our products are made made with pure & natural ingredients. Occasional melting (in warm/hot weather or storage) is an industry wide issue that is difficult to prevent.  You may just be surprised to see that it looks different than you planned, but it does NOT affect quality or performance in ANY way.... Please read instructions below to help prevent, as well as what to do if melting occurs.

Butters/Creams/Balms: For butters, creams, & balms that are in jars (non-pump), use a small scoop/spoon or your finger to remove a tiny bit out for application on your skin. If it is kept in a 'very' warm area (such as near a heater, or in the car or garage), it may melt, separate, & sometimes even deflate. This can also happen during shipping in hot weather...

IF this happens - all is well!! Your product is NOT ruined. We recommend putting it in the fridge for a few minutes prior to opening, especially during the summer months, so it doesn't spill when you pull the seal off. After it's cool but still soft, simply stir it back up in the container, OR pour contents into a bowl, then stir or whip it up (with beaters), & pour or scoop back into your container.

For pump jars / bottles, simply shake before opening, to mix ingredients that may have possibly separated from extreme heat.

If extreme cold has caused your product to harden, leave at room or slightly warm temperature until it softens. Please note, lotion bars & firm balms are naturally harder & do not need softening.

Scrubs & Exfoliators: Keep in a room temperature (not hot) area. Use a small scoop/spoon or your finger to take out the desired amount you need. Use both the courser scrubs & finer exfoliators with gentleness, so skin irritation doesn't occur. Do not use on broken skin. May harden in cold temperatures. If this happens, stir firmly until softened, or put in a warm area to soften.

Lip Balms: These are silky smooth, softer than your average lip balms! The wax they contain not only helps your skin stay hydrated, but it ALSO keeps it from melting easily, so it should be just fine in your pocket. But do not leave in a hot car, or it will melt.

IF melting occurs at any time, simply put your lip balm into the refrigerator for a few minutes to re-solidify.

Balms & butters may occasionally contain micro-textures of natural ingredients that resemble a mild exfoliator, but they will melt into your skin nearly on contact. Truthfully... the occasional texture is rare but kind of fun!


As is generally known with ALL personal & household care products, if irritation or sensitivity occurs, discontinue use. Keep out of reach of children. Pregnant & nursing women, please use caution. Use at your own risk.

Remember, our products are not intended to heal or cure any disease or health condition. They are intended for cleansing, beautifying, moisturizing, & soothing only. Any benefits you feel you've experienced by using our products are purely coincidental & not intended or claimed by us. Because our products are not registered as "drugs", these terms & clarifications are required by the FDA. 

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